Shipping
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Active Relief ships all orders through USPS, FedEx, and UPS, anywhere in the United States. We will also ship all orders within 48 hours if they are placed before 11 AM Pacific Time (2 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.
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Active Relief Naturals can ship to any street address in all 50 states, including Alaska and Hawaii. If you have a PO Box, we can ship your order via FedEx SmartPost, which takes 2 to 7 business days for delivery.
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Active Relief Naturals can ship to all countries that allow for import of natural hemp products.
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Please contact our customer service to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.
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Your order confirmation will include a serial order number; you can use this number to track your order through FedEx Tracking.
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Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.
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Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service to start a FedEx trace.
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Returns
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Active Relief Naturals offers a 30-day Satisfaction guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you a new product. All refunds/exchanges are subject to review, provided at the discretion of Active Relief Naturals.
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You have 30 days from your purchase date to make a return. Active Relief Naturals is happy to offer all customers a 100% Satisfaction Guarantee.
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After processing with our customer service, you can do what you wish with the Active Relief Naturals product. Please recycle if you can. Your new Active Relief Naturals product is on its way.
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You can speak with our customer service team directly for questions or concerns about returns and refunds, or you can email us at info@activereliefnaturals.com