Shipping

• What shipping methods does Active Relief offer?

  Active Relief ships all orders through USPS, FedEx, and UPS, anywhere in the United States. We will also ship all orders within 48 hours if they are placed before 11 AM Pacific Time (2 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

• Is Active Relief Naturals able to ship to all 50 states?

  Active Relief Naturals can ship to any street address in all 50 states, including Alaska and Hawaii. If you have a PO Box, we can ship your order via FedEx SmartPost, which takes 2 to 7 business days for delivery.

• Can Active Relief Naturals ship outside of the United States?

  Active Relief Naturals can ship to all countries that allow for import of natural hemp products.

• Can I change my shipping address?

  Please contact our customer service to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.

• How can I track my order?

  Your order confirmation will include a serial order number; you can use this number to track your order through FedEx Tracking.

• How soon can Active Relief Naturals ship my order?

  Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.

• What if I don’t receive my Active Relief Naturals order?

  Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service to start a FedEx trace.